Frequently Asked Questions (FAQs)

Do You Offer Discounts?

Yes, we have a loyalty rewards program where you can earn 5 points for every $1 you spend at WOTIVUM and claim for rewards on your next purchase or save for even bigger rewards in the future!

We also offer popup discounts on the website, as well as, exclusive deals for our social media followers and email subscribers!

How Long Will It Take For My Order To Be Delivered?

Most orders will be delivered between 5-10 days, while in some rare cases it may take up to 2-3 weeks. Delays may be caused by holidays, issues with delivery partner times, or waiting for an item to be restocked. If its been an extended period of time since you placed your order, please contact us.

Do You Offer Free Shipping?

Yes, we offer free shipping on orders over $125! Or you can claim it as a reward with our loyalty rewards program for 250 points!

 

Can I Cancel My Order?

You can cancel your order within 24 hours of the purchase.

To do so, you must email us at wotivum@gmail.com. If 24 hours have already passed, then your order will be sent out.

 

Can I Return Items?

If the items are still unused/unworn and have not been damaged, you can submit a return if it has been less than 30 days since the date of delivery. You will also need your receipt or proof of purchase, as well as, pay the return shipping fee.

To start a return, you can contact us at wotivum@gmail.com.

Please note that returns will need to be sent to the following address:

217 Wrangler Drive, Coppell, Texas, 75019

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return has been accepted, you will be issued a refund for your purchase.

 

Do You Have A Clothing Size Guide?

Yes, we have an Imperial and Metric clothing size guide attached to each item! If you are unsure what size might fit just take a look at the chart!

 

Do You Have International Shipping?

Yes, we do offer international shipping! While it may take a slightly longer time to get delivered, we do ship outside of the U.S.